Re: Need support?

Ring pro does not stay on the network. Do I send it back to the store? Not pleased with performance of the produxt

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Having the same issue. I installed 2 Ring Pro doorbells a couple of days ago, and they worked fine for about a day, and now they keep disconnecting! I get an alarm for motion, by the time I open it freezes (activating) and them turns on, sometimes it took over 15 seconds to open, and sometims I had to restart my phone to make them work!. I use them with x2 Ring chime, and my router is less that 8 ft of both. I have 2 security camera, and I am thinking not to install them.

Hi neighbors! We have a Community article here that can offer some assistance to your concerns. If you’ve tried these steps to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.