My Ring Video Doorbell Pro was installed when I bought the home as new construction by Amazon’s smarthome team as part of the purchase. The home is a 2-story home and had a standard chime on each floor connected to the traditional doorbell.
When the installer hooked up the Ring doorbell, he disconnected the chime on the 1st floor, something about it not being supported for more than 1 chime? That doesn’t seem correct to me.
- Is it accurate that I can only have 1 chime?
- If not, how can I go about figuring out what is needed to set it up to have both traditional chimes active?