Re:Camera Fuzzy

Hi,I am a ring customer for a couple of years.I have the protection plan on my device.My camera is not clear at all.I cleaned it several times and still everything looks fuzzy.Please provide me with a contact number for help in this matter,thank you

Hey there, @Brakas726! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile:

Thanks but ALL OF YOU give the same response with NO SOLUTION.Please explain to me how to CANCEL my subscription so we can both move on,Thanks