Range extender goes offline


My range extender went offline yesterday. I tried multiple outlets throughout the house but none of them brought the range extender back online. I also pressed the button on the extender (both short press and long press) but there was no reaction/light from it at all. Is it completely broken? I just installed the system for 2 weeks.

Hey there, @bubblesq! It sounds like you’ve covered all the right bases for troubleshooting the Range Extender. I recommend trying once more to relocate it to an outlet that is near your Base Station, and allowing several minutes of powering up for any lights or reaction from button push to occur.

If this concern persists, the Range Extender is unresponsive, and the Ring app is not showing it as communicating, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](http://(https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.