I’m having problems with my Ring Pro. I’ve purchased it a while back after my front door was kicked in while I was home a couple years ago after not answering my door.
I’ve not been getting a lot of motion alerts in the last 2 months or more. I designate an area of the wall and ground, my Ring is on the side wall of an enclosed porch, as my active zone. Sometimes I get alerts when I get a package left on my porch. Sometimes I get alerts when a cat walks up to my sidewalk and porch.
Other times I get a package without any alerts. They clearly have to cross my zone to deliver. I walk out the front door to pick it up and go back in. Sometimes I get the motion alert right away, sometimes it’s delayed, and sometimes I don’t get any indication.
I quickly pick up my phone and load the app and check my status and the network status, it’s all green, power is good and wifi is green (I got 180/10 Mbit internet) and it’s about 20’ and through 2 walls to my router.
What led me to post this today is, I just went outside to put something near my front garage door, and walking out and then walking back in never triggered anything. I checked my phone and it had a motion alert, but my Chime never alerted me. I opened the app to check my Chime health, and it’s green. I clicked a few test sound Chime tones and all sounded good.
I have sensitivity all the way down to Less Motion (I’ve even set it to People Only mode and even clouds and a cat triggered it too). And I’ve recently gotten motion alerts when the clouds rapidly covered the sun and caused the hard shadows to blur and dim. So low sensitivity is not a problem since clouds can activate it. Plus I’ve received numerous alerts from the windy shadows of my tree in the wall and a cat that comes by in the morning and sometimes in the dark of night.
I feel I cannot depend on my Ring camera to protect my porch anymore. Is there anything I can do? Update the camera or change a setting? I’m at my wits end with my Ring Pro.