Responses (2)

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Caitlyn_Ring

Hi @angst1974. First, please verify if the chime kit is in our compatible list [here ](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List). If the chime kit is compatible, please try resetting the device and reconnecting it for me to see if it helps! For the reset, you will press and hold the setup button for 20 seconds. For the reconnection after, go into the Main Menu > Devices > Doorbell > Device Health > Change or Reconnect Wifi Network. From here, you will go through another setup of the device, and let me know if it’s working as it should after the fact! :)

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08-03-2021 20:07:44

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chesszz

Hi Caitlyn . I have same problem with mechanical doorbell but I've had ring for 2 years with no issues. Now I get random rings. What do you think?. Thx

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07-04-2021 22:46:57

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Tom_Ring

Hi @chesszz. Happy to chime in for Caitlyn. I would inspect the actual button. If there is excessive wear, this could be causing the doorbell to be pressed, even when there is no one around. A way to verify this, is to check your History and see if you are getting alerts for the button push. If you are, please reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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09-04-2021 22:19:22

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Nikki23

I have a Ring Video Doorbell Elite that has been doing the same for quite some time now. Random, what I call “half rings” at random times day and night. Sometimes it happens if I open and close my cabinet that houses my electronics so I wonder if it disconnects from my wifi and that’s when it “rings”. I would love to make this ghostly event stop. I fear it’s electrical and my house is going to burn down.

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24-09-2021 07:23:32

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Caitlyn_Ring

Hi @Nikki23. Your safety is definitely one of our top priorities. Have you reached out to our support team about this concern yet? If you haven't, I would recommend doing so, or even consulting a qualified electrician to take a look at the wiring and ensure everything looks safe. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406).

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24-09-2021 21:38:42