Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then reconnect it to your wifi.
We also have this Help Center page with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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19-01-2024 05:28:55
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Justin_Ring
Hi @user29425. If you are seeing recordings you cannot play in your history, try the following steps:
Reboot your Doorbell using the Ring app.
Reboot your router by unplugging it for a few seconds and plugging it back in.
Verify your Doorbell has good signal strength.
Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds, and then reconnect it to your wifi.
We also have this Help Center page with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
0
19-01-2024 05:28:55
•