Random image from video doorbell

I am seeing random Images on my doorbell history. When I click on it no video plays

The lower of these 2 is the correct view & video plays ok

Hi @user29425. If you are seeing recordings you cannot play in your history, try the following steps:

We also have this Help Center page with other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.