Random Alarm - No History in Home Mode

Products Security Cams
#1

SInce installing ring home alarm with an outside motion camera a week ago, we have had several seemingly random alarms. The duration is usually 1-2 seconds; the device is in home mode and motion detection is all swicted to not monitored, only the camera is in motion record mode. When the alarm sounds, there is no active history in the App.

Firmware is all up to date…

I read a post about intermittent wifi so turned off wifi / diconnected internet but this did not trigger the alarm.

All seems totally random and quite frutsrtaing when it occurs in the middle of the night.

#2

Hey @s1mon. Is your Ring Alarm Home Security system, or the camera itself, randomly siren-ing? This concern seems to not be how the system is intended to function, so I recommend that you please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes and how they were able to isolate this concern!