I live in an area that requires verified response, and I’ve opted in to the private guard service. As I’ve been thinking about this, I have a few questions that maybe a user can answer, or maybe a Ring representative.
I understand that if my alarm goes off and I am called and can not verify that there is for sure an emergency, a guard will be dispatched. But what about these situations…
My alarm goes off and I can see on my Ring camera that there is someone in the house. When I get the call can I say “Yes, there is definitely an emergency” and have the police dispatched immediately or does a guard still need to be sent?
What about if I initiate the panic button or enter the duress code? Does that send a guard or the police?
Are there other situations where the poilce are dispatched instead of a verified reponse guard? I’m also wondering what would happen if my alarm goes off and I cancel it when the call from Ring comes in but then I call 911 and tell them my alarm just went off and I believe it is authentic. Will my police department check it out or will they require a verification?
This whole verified response thing is new to me since my last alarm was 10 years ago in a different state. I completely understand why some municipalities think it is necessary so they don’t chase down false alarms but it’s a little confusing exactly what happens with the guard service.
Thanks to anyone who can offer answers to those questions and thoughts above!