Question from new comer: alarm will not sound

Hello there, Just had my motion sensor installed, but no matter it is in Home or Away mode and the sensor detected motion, the alarm never sounded. Am I getting anything wrong? Really appreciate your help.

Hi there, @natoout! It sounds like you are doing everything correctly here. When armed in a mode (home/ away), if the motion detector detects motion to trigger the mode change, it should certainly sound the Alarm. Please double check on your entry/ exit delays, as there can be a countdown before the Alarm sounds. I recommend also ensuring the Motion Detector is not bypassed or excluded from the mode. I hope this helps! :slight_smile: