‎Question about doorbell subscription and new doorbell

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M

Michel86

Question about doorbell subscription and new doorbell

battery-video-doorbell

troubleshooting

Hi all, I have a question. I have a ring doorbell 4 and i want to sell it so i can buy a new one. I want to buy the ring doorbell battery plus because of the better view. A week ago i bought the basic subscription for my current doorbell. My questions i have, when i buy the new doorbell can i use the current subscription when i removed the older one from my account ? What happens with the 30-day trial on the new one ?

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26-08-2023 02:27:00

Responses (2)

T
Tom_Ring
Hi @Michel86. The Ring Protect Plan is device specific. If you sell a device, you'll need to cancel the current Protect Plan subscription and enroll your new device in a new Ring Protect Plan subscription. You'll receive a prorated refund for the unused time left on the Ring Protect Plan.
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28-08-2023 04:28:39
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M
Michel86
This is very user unfriendly, why can i not disable the camera i use now and install the new one with the same subscription. This does not make any sense at all.
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28-08-2023 06:13:54
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