I need the barcode of my ring device as I have just changed my internet provider but I binned the box since I bought the device. Also the device is glued permanently to the door. Does anyone know how I can get the barcode or equivalent keys ?
Hi there, @kksheb! The QR code is required for completing a secure setup in the Ring app. This code can be found on the box, on your Ring device, and also sometimes even inside the packaging on the manual or on an insert. If these are not accessible or available for reference, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.