Purchased a protect plan basic for my ring door bell but video is not recorded/stored

Purchased a protect plan basic for my ring door bell but video is not recorded/stored. It worked before (30 free trial) . Support is not customer centric as you cannot send email (just calling which is not obvious is you’re not in the US).

We are just fellow users and have no access to your account info.
You’ll need to contact support ( Contact Us – Ring Help).
Be aware, wait times are long.