‎Protect Pro and Alarm Monitoring confusion

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patjdixon

Protect Pro and Alarm Monitoring confusion

troubleshooting

alarm-alerts

professional-monitoring

Ring is making it extremely difficult to get alarm monitoring. Protect Pro is advertized as including alarm monitoring. When I signed up for Protect Pro, I get a message saying "Alarm Professional Monitoring isn't available at this location." After hours in chat with Ring, I found this message is misleading. They mean to say "You don't yet have devices to enable alarm monitoring." The question is what devices do I need? I have 2 Ring door cameras. Ring cannot show me anything on their website that helps. I am looking for a step by step plan to get Ring alarm monitoring. What do I need to do? ![Screenshot 2023-01-13 at 7.49.19 PM|690x273](upload://gzWBBmRuf3Mj8kyi7whNs5nXqSZ.jpeg)

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17-01-2023 12:41:15

Responses (1)

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Tom_Ring
Hi @patjdixon. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005322066-Understanding-Monitoring) has more information about professional monitoring. Other than the Base Station, do you have any [Ring Alarm Pieces](https://ring.com/collections/security-system)?
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18-01-2023 04:33:06
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