Protect plan renewal help

I have 2ring doorbells. I have been told both are inactive when I’ve tried to reply to a ring but £34.99 was paid for a year for the latest one on the 6th December. I’ve had no notification that the older one needs renewed yet

Hi @user72907. I recommend reaching out to our support team for further assistance with your concern. Give our support team a call at one of the numbers available here.