Proper Wiring for Ring Elite

For reasons, I don’t care to go into I cannot power one of my Elites via PoE. I’ve currently got a 16.5V 30 doorbell transformer (No chime connected) ready to go, but have read not to directly connect it as it’s a fire hazard. I purchased the in-line resistor from Ring and that has dropped the voltage to 13.5V. Now I’m reading I may need another Pro Power kit. How do I power this thing? I dont believe it to be defective as I’ve powered it over PoE in my office. Please help!

Hi. @bv52. For this concern, I would consult our support team. They will be able to give you the best and most accurate information. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.