Promblem with recordings

my ring app tells me my trial period is over but ive been with ring for over a year

Hi @mikeyd1321. If you have added a new Doorbell or Camera, it will come with a Ring Protect Trial, regardless of whether you have a plan already. The message will stop appearing once that trial expires. If this is not the case, reach out to our support team to further investigate. In the Community, we do not have access to account information to further assist.

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