Thank you @Caitlyn_Ring . I have done more tinkering, and it appears you have 2 separate sets of state. One for the local ring alarm device, and a second inside the monitoring center. Keypad events appears to be sent to both the local device hub and to the monitoring center, changing state. The issue is the handling of the z-wave front door lock. When the keypad is used to arm/disarm, the state change is sent to the monitoring center correctly. But when my was was using her code on the front door lock to disarm the alarm, it appears the local ring hub correctly changed it state to disarm (audibly), but for some reason this update was not made on the Monitoring server, so 2 minutes later their system believed the alarm was going off, even though it had already been disarmed locally. No, I am not the Shared User on another Ring Alarm. But my Wife is the Shared User on our alarm, and it was her code used on the front door lock which disarmed the alarm locally but for some reason didn't update the state at the Monitoring center to mark it disarmed. As a workaround, I have gone into the setting for my z-wave front door lock/mode settings and flipped the toggle for disarm. It now says "Unlocking won't disarm". In this mode, unlocking and opening the front door does not disable the alarm, and my wife and I must walk to the keypad to punch in our code again. In this mode I have not received a call from monitoring, so I'm guessing I have root caused the issue. I would LOVE to change the setting back for convenience, but I'm hesitant to do so because I don't want to miss a phone call and have the cops show up when there is no alarm going on. As I wrote above, I spent some time on a call with a support person and there should be a note on my account that I had a call from Monitoring on March 14, 6:02PM Pacific, was connected to community support for a while, then had another call form Monitoring at 6:24PM after testing the support person's suggested "fix" that wasn't anything. He he spent the entire call stuck in his script, trying to convince me I was doing something wrong and not even trying to understand the issue at hand. The Monitoring person at 6:24pm understood, but there's nothing else she could do. If you're asking me to call back, I will. But can you advise me on how to get in touch with a person who will understand the situation and has actual engineering knowledge of what's going on and not just a script? I don't have any interest in spending an hour on the phone being told I'm wrong by a person who just doesn't believe there's a bug here. Thank you!