ProDoorbell Problems

Does anyone else have problems with their Pro Ring Doorbell? It appears to be connected to the the internet as I’m receiving motion notifications but everytime the door bell is pressed it loses connection to the WiFi and doesn’t respond to the chime or apps so I don’t know when someone is at the door. It’s worked ok for 3 years

Hi @user26236. If your Pro is losing connection to your wifi, try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.