I had contacted Ring Support in chat on Tuesday 24/09/2019 as since the last update on the app, I am finding my “Motion Alert” [on/off] switch on the app on my Spotlight Cam is refusing to stay in the “[ON]” position. It has been fine up until the last app update.
My Ring 2 doorbell is fine and there are no problems with the Motion Alert settings there.
What happens is:
- Set Motion Alerts to “[ON]”
- Set up the “Zones” then save.
- Motion Alerts slide switch sets it back to [OFF]
If you try and slide to ON it goes across, then after 1-2 seconds, its displays the spinining dashes/wheel on the app, then goes back to [OFF].
Due to this I am not getting any Motion Alerts even though the “Zones” are setup.
This is happening on the iOS Apple Iphone 8.
I spoke to a customer agent in Webchat, and they called the tech team, they finally reported back to the agent it as “problematic” and they couldnt set to [ON] either from their side when they tried to change it.
With the help of the customer support agent, we have tried to reset the Network Settings, and delete the app, reboot the phone and then install the app again, but these have not worked.
The only final thing not tried is to reboot the camera itself, but since the tech team have reported its “problematic”, it makes me think its an app issue. As yet not heard back from them.
Notes have been made on my account, and I was advised they would email me or call me back.
Is anyone else experiencing this?
its only happening to me on the Spotlight Cam (Solar)
All other features on the camera are fine (i.e. Live View, Zones etc…)