Problems with Live view

Hey so I've had the doorbell over a year and recently it's taking forever to load live view sometimes taking 2/4 attempts at it I've never had this problem does it in house and out and I've upgraded my broadband for faster and better and Upgraded my phone still no better I can't get to door very quick due to health but I'm missing the person at the door due to this I also do have a ring plan. Any help would be great thank you this is my first time using this so not sure how it works