I’ve been having this similar issue with both of our Ring Floodlight cameras for a while now (probably a month+ at least).
I’ve tried “rebooting” each (had to just cycle power, as there doesn’t seem to actually be a “reboot” function from the app?), but that seemed to have no long-term effect. (It briefly helps, but then after a few times it started really stalling out).
In my situation, the cameras will SOMETIMES work (maybe 10-20% of the time), or sometimes take a VERY long time (30-60sec) to actually start showing video. But most times it will display “Activating…” for about 2sec and then “Connected”, but have a spinning circle while “Connected”. In the desktop app, if I go “back” when it’s in this stuck Connected state, and then try to quickly do “Live View” again, I get an error that says the device is temporarily unavailable.
The “snapshot” images when looking at the thumbnails seem to update regularly, so this makes it seem like the devices are operating ok.
RSSI on each is good: 53dB on one, 59dB on the other
Firmware on each is “Up to Date”
Looking back at motion-triggered recordings seem fine, too. So this means to me that the device is “working ok” for the most part. We just can’t do Live View.
We have this inability to connect regardless of whether I’m using:
* My Dekstop (windows 10 app)
* My phone (Andoird)
* Girlfriend’s Desktop (Win 10 app)
* Girlfriend’s phone (iPhone)
They all exhibit similar behavior (the phone app gets stuck at “activating device…”, but then ends up saying “Live View Ended” after about 15-20sec).
INTERESTINGLY, we never have issues connecting to our Doorbell Camera.
Are there any other troubleshooting steps we can take here? I’m pretty technically-inclined, so am fine doing whatever you need
(I tried sending email to support, but got a bounce back saying to use online support)