Problems from the start

[Aoife34]

Where do I start, so my router is at one end of the room and the ring is at the other end (outside) yet it won’t pick the signal up. It did before my husband drilled holes on my front door, now it doesn’t. When it does work it’s jumpy and freezes, the wind noise is crazy, I can’t hear people talking at the door. Then it rained and I couldn’t see anything on the screen but drops.

I’m baffled, I’m going to try return to the shop tomorrow, it’s not useful at all.

[Marley_Ring]

Sorry to hear about this, @Aoife34. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

As for the rain drops on the lens, this can be resolved by wiping off the lens.I hope this helps!