Problem with Ring Email Support

Has anyone in the community found that Ring email support doesn’t read through your support request emails and keeps sending platitudes and the same support advice that doesn’t address your problems at all?

Several email exchanges later they still haven’t addressed troubles with viewing Activities in the Android App (returning to the top of the Activity list instead of staying down the list where I was viewing) and the online Activity viewing (only one week’s Activities available.) I don’t want to uninstall the app, reboot my phone, and reinstall the app over and over.