Problem with Ring app solar panel

Hi everyone. I have two 3rd gen stickup battery cams with solar panels connected. Both are working fine. I am in the process of connecting a solar panel to a third 3rd gen stickup battery cam. I noticed, in the app, before plugging the panel in, the app showed Solar Status as Connected. After plugging the panel in, it still showed Connected, but did not say it was able to charge the device, even in direct sunlight. The icon, with the sunshine, does not show charging in the app. The device is loosing power. I have: restarted my wi-fi modem, rebooted the device, removed and replaced the battery, removed and replaced the solar cable, checked the fittings, and restarted my Samsung a42 5g smartphone. Any help will be appreciated.