Hi. I have a Ring Video Doorbell Pro which I used fine at my old house for over a year, powered by the Ring Pug-in Adapter. We moved house and I have tried to set this up again but the unit fails telling me there is poor voltage. I just put a meter on the adapter to check its output and it is cycling from about 20v down to almost zero and back again over a period of about 1 minute. Its clearly hopelessly unstable. Has any one else had problems with the Ring Plug-in adapter failing like this? I don’t just want to buy another one in case there is another reason for the problem, but this seems quite indicative of the cause.
Hi @s.woodland1. I would first try plugging the Plug-In Adapter in different outlets, to see if that will yield different results. If you have the same outcome, I would suggest reaching out to our support team for the next best steps.
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