problem with my ring Pro

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#1

hi,

i have a problem with my ring Pro,

the quality isn’t HD anymore i can’t read a ID car park front to my office and the color is pinky or bleu.

i contacted the service , i reboot but still like that

Help

thanks

Clement

#2

Hi @Clement. You will need to reach back out to our support team about this concern as follow up if the color is still pink after a reboot. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.