Problem with doorbell

I've called recently several times because my ring doorbell goes down and I have to reboot it. They have me do all the same steps and most importantly I cannot talk to anyone who comes to my doorbell, neither can my daughter (who shares). I'm alone and this is very important to me. I called again this morning doorbell was working until I put it back up (hardwired) and it's not working again. Very disgusted with this product.