Pro "hard-wired" - still displaying in "battery mode"

hey all, recently purcahsed the " Ring Spotlight Cam Pro Wired", which turns out is just a Battery one, with the hardwired kit - sounds good so far.... https://www.amazon.co.uk/dp/B0B6GM31W4/ref=twister_B0BDNJS2F8?_encoding=UTF8&psc=1 however since setting up, a few of major issues. 1. The camera wont work without the battery - even though it knows its hard-wired in? 2. The UI states the camera is in "battery mode" even though its not? 3. The hird wiring, doesnt charge the internal battery, you have to take it out and manually charge it - which is pointless anyway, as per point 1 and 2 I have multiple other cameras and ring products however this seems ridiclious to me and suppot team have been useless. ive callled them twice and their response is that its "working as expected" and that "its a battery powered device, so it needs a battery" - even though i clearly purcahsed the "wired" option? **Anyone else having this issue?**