Pro "hard-wired" - still displaying in "battery mode"

hey all,

recently purcahsed the " Ring Spotlight Cam Pro Wired", which turns out is just a Battery one, with the hardwired kit - sounds good so far…

however since setting up, a few of major issues.

  1. The camera wont work without the battery - even though it knows its hard-wired in?

  2. The UI states the camera is in “battery mode” even though its not?

  3. The hird wiring, doesnt charge the internal battery, you have to take it out and manually charge it - which is pointless anyway, as per point 1 and 2

I have multiple other cameras and ring products however this seems ridiclious to me and suppot team have been useless. ive callled them twice and their response is that its “working as expected” and that “its a battery powered device, so it needs a battery” - even though i clearly purcahsed the “wired” option?

Anyone else having this issue?

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Hi @JamieP. The Spotlight Cam Pro Wired should work as a hardwired device. Since your Camera is reporting it is in battery mode and not charging the battery, try the following steps:

  • Verify the USB-C connector is plugged in correctly. You can try unplugging it and plugging it back into the Camera.

  • Double-check your hardwiring installation. We recommend consulting a qualified electrician for assistance.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Since you have worked with our support team before, you can escalate your concern to our advanced technical support team to further investigate. You can also reach out to our support team on Facebook by sending a private message to @Ring.