Pro 2 with Poor Voltage

Purchased a brand new Ring Pro 2 and also the Transformer from to be put in our 1 month old newly built home. Now it says my Transformer voltage is only 12V and under Power Output it says Level 2.

Hi @CMS22. You can find some troubleshooting help when it comes to insufficient power with the Video Doorbell Pro 2 in our Help Center Article here, so I’d recommend starting there. That article will cover a lot of information and help you ensure everything is properly installed, including the Pro Power Kit, as it is necessary for the Pro’s installation process.

@CMS22 A long cable run or the wrong type of cable can cause issues (too thick or too thin). Do you have a mechanical chime in the mix or just the transformer direct to the doorbell?

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