Ring Video Doorbell
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U
Pro 2 Not Working
hardwired-video-doorbell
cs-support
power-issue
My Ring Pro 2 has not been functioning properly lately. I have a strong internet connection. I have the Ring branded transformer. Everything was working fine for the last four plus months. I am now no longer getting alerts on my phone, my chimes are not working, and it is not recording or showing live video. Under device health it shows, transformer voltage poor and power output level 1 and network signal strength RSSI 60. Please help.
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08-06-2022 09:33:03
Responses (1)
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Tom_Ring
Hi @user14090. First, try to power cycle your Ring Pro 2. You can do this by turning off your circuit breaker for 3 mins, then turning it back on. Once you've completed that, your Ring Pro 2 should reconnect. If you are still having this concern after that, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-06-2022 04:20:11
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