privacy settings missing from door bell

In my control panel I clicked the X out microphone on door bell now

I’ve been trying to disabale audio recoding again on door bell.

Tried device settings there are no privacy settings on door bell I also looked under video settings and there is no toggle for audio have droid with ring 3.27.1.

Hey @abush. What Doorbell do you have? Also, just so I fully understand the situation, are you trying to disable the audio recording on your Ring device, like described in our Help Center Article here?

Yes its a Ring Door bell. I had the audio turned off and there was a red mircophone on the dashboard view with a line trough it. I had the record audio off. Then the other day I touched the microphone and now I can not stop audio from recording with each activation.

I followed the article you referenced. There is n o ’ audio Streaming and recording’ only a Live Video toggle which has no effect only disables live view. I also have no privacy settings under device settings as I do with my stick up camera. Thanks Adam

@abush Thanks for getting back to me and clarifying that information for me! Since you do not have the option to return to how you had the settings before, it would be best to reach out to our support team for them to look into this further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! :slight_smile: