Previously returned stick up cam

bought a stick up cam from.home depot and it seems its been used before and wont let me set it up fue to another email. What can i do

Hi @Cloudy1. You have two options in this case! For a quicker resolution, I would recommend going to Home Depot and returning the device, letting them know it was already once set up and unable for you to set it up. This can help them for future customers they may have as well if they are not ensuring this when a device is returned. If they are unable to help with the return or you do not wish to go that route, please give our support team a call here, as they can escalate up this matter for you as a device ownership escalation. :slight_smile: