I recently moved to a new house in a new neighborhood. I noticed the doorbell was a ring product, however when I attempted to set the device up the device it was still registered under the last owner. I have no way of contacting the previous owner, and we have been here for 2 months. How do I deregister the device and set it back up again?
Hey @Dan1250. You will need to reach out to our support team in order to get this addressed and escalated so you can set up the device. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.