Previous owner

I have brought a video doorbell from a previous owner, and can’t get in contact with them to release that doorbell from their ring account. Is there some way I can update this so I can use the doorbell please

Hi @1959. Our support team can help you out with this! Make sure you have a copy of your proof of purchase and the MAC ID from the device handy. Our support team will request a copy of this in order to relinquish ownership from the previous owner. When you have those ready, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes!