Previous owner says they are having trouble releasing

Blockquote The owner send this :point_up:to me。 they said they could not use it anymore.

Message from the property management company I’m renting through. What do I need to tell them to release ownership?

Hi there, @Brake! It looks like this screenshot is for setting up proper authentication or two step verification to sign into the Ring app. Check out our Help Center article for tips on setting this up. Once the previous owner is able to log in, they can take the necessary steps to remove the Ring device from their ownership, so that you can set it up. If the steps outlined in the Change of Ownership process do not work, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.