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M

Ma2t

Preview of camera not available

hardwired-video-doorbell

troubleshooting

cs-support

Hello, Since few days, video of my doorbel gen 2 are not avaliable. Live is not avaliable. Motion detection and doorbel detection work : a file is create but file is empty : no video. When i want read the history i have : "video was not recorded correctly". Wifi is OK. Same issue near the wifi connection. Many reboot and reset : same issue. Detectors works. Do you have an idea ?

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13-11-2023 08:35:44

Responses (1)

J

Justin_Ring

Hi @Ma2t. Those were excellent troubleshooting steps to try for your concern. I would also recommend rebooting your router by powering it off for a few seconds and powering it back on to see if it helps. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

0

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14-11-2023 04:25:59

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