Preview of camera not available

Since few days, video of my doorbel gen 2 are not avaliable.
Live is not avaliable.
Motion detection and doorbel detection work : a file is create but file is empty : no video.
When i want read the history i have : “video was not recorded correctly”.
Wifi is OK.
Same issue near the wifi connection.
Many reboot and reset : same issue.
Detectors works.

Do you have an idea ?

1 Like

Hi @Ma2t. Those were excellent troubleshooting steps to try for your concern. I would also recommend rebooting your router by powering it off for a few seconds and powering it back on to see if it helps. If you have tried this step and are still having the same concern, give our support team a call for further assistance.