Pre Roll Video

Does the pre roll video always record fuzzy or could this be a problem will my item??

Hi @user42335. This should not be happening. I suggest performing a reset on your device. You can do that by pressing and holding the setup button for 20 seconds, then releasing it. If this is still happening, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.