Pre roll utterly hopeless

I upgraded my door bell 3 to a 4 hopeless. Pre roll is blurry and I notice others have same issue. Why not roll out a software update or bring out new model that works? Had to switch pre roll off. If footage is low resolution and blurry why have the feature for battery door bells?

Hi @Phil19881. The Pre-Roll for your Ring Video Doorbell 4 is low definition by design. This Help Center article here will explain this concept for you. I hope this information is helpful.

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