Hi there, @linds! You are correct on both of your observations. Pre-Roll is indeed available for you, even without a subscription, as is live view. There are certain features that require a Protect Plan subscription, so it was great of you to check in with us. In this case, your Live View and Pre-Roll will indeed work without subscribing to a Protect Plan. Try removing and reinstalling the Ring app, as well as ensuring there is not a vpn enabled on your mobile device. Live View connection and even Pre-Roll efficiency can be determined by wifi signal strength, as it is the most important resource for video connection. Feel free to check out our [Community post](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on ensuring your wifi signal is optimal. If this concern persists, try downloading the Rapid Ring app, designed for the quickest access to live view. I hope this helps! :)

This behavior just started on. my brand new Ring Plus 3 as well. Has anyone figured out a fix for this yet?

I returned my first unit and got a replacement. The preroll worked for the first 4 days then randomly stopped again. Tech support has no clue why. I was expecting a call from advanced tech support but never got one. Any ideas? This is definitely a software issue if it happened on both units.

I had a motion detection warning at 4am and my dog was barking. I clicked the notification and it began live view but failed to give me any pre-roll or footage before I began live view when the motion was detected. I am dealing with a dangerous ex and need this footage as it possibly will show their face before they realize now I have a ring and will be prepared to cover their face next time! Please help!