Pre roll not showing picture in live view Ring doorbell 3 plus?

Hi there, @linds! You are correct on both of your observations. Pre-Roll is indeed available for you, even without a subscription, as is live view. There are certain features that require a Protect Plan subscription, so it was great of you to check in with us. In this case, your Live View and Pre-Roll will indeed work without subscribing to a Protect Plan. Try removing and reinstalling the Ring app, as well as ensuring there is not a vpn enabled on your mobile device. Live View connection and even Pre-Roll efficiency can be determined by wifi signal strength, as it is the most important resource for video connection. Feel free to check out our Community post for tips on ensuring your wifi signal is optimal.

If this concern persists, try downloading the Rapid Ring app, designed for the quickest access to live view. I hope this helps! :slight_smile: