Ring Video Doorbell
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Pre roll not showing picture in live view Ring doorbell 3 plus?
Has anybody else found a solution to getting the picture in live view if you don't pay the subscription please?It clearly states on the web page that this is possible...... I have it activated in the options but stopped working as soon as my free trial stopped.!!**Do I have to purchase Ring Protect to be able to use Pre-Roll on my Ring Video Doorbell 3 Plus?**No. Pre-Roll on this device works for everyone, regardless if you are subscribed to a Ring Protect Plan or not. However, if you do not subscribe to a Ring Protect Plan, you will only be able to view Pre-Roll as a picture-in-picture in Live View for answered motion notifications.
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29-12-2020 18:48:30
Responses (3)
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I returned my first unit and got a replacement. The preroll worked for the first 4 days then randomly stopped again. Tech support has no clue why. I was expecting a call from advanced tech support but never got one. Any ideas? This is definitely a software issue if it happened on both units.
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15-04-2021 15:23:59
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- B
I had a motion detection warning at 4am and my dog was barking. I clicked the notification and it began live view but failed to give me any pre-roll or footage before I began live view when the motion was detected. I am dealing with a dangerous ex and need this footage as it possibly will show their face before they realize now I have a ring and will be prepared to cover their face next time! Please help!
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02-11-2022 01:18:37
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adrock318
This behavior just started on. my brand new Ring Plus 3 as well. Has anyone figured out a fix for this yet?
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02-04-2021 15:55:21
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