Power to my Gen one doorbell

I have a generation one ring door bell. I had it hooked up to run off the battery but recently hooked it up to a 8 volt transformer. When I look at my ring app, it says its being powered by battery. I made sure that it was secured properely to the plate and that there is power and it is. What can I try?

Hey @cgruwell. Please ensure you have the wiring as explained in this Help Center Article here. If the wiring looks correct, could you follow up with our support team on this concern? They can take a deeper look into the account and with your device to see if they can get this up and running. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.