Ring Video Doorbell
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N
Power to Doorbell pro
hardwired-video-doorbell
installation
troubleshooting
trying to re-connect Doorbell Pro to network. As I go through the wizard, the ring on the doorbell shows no circling white display. But the Health report says there is power at the doorbell. I verified this with my voltmeter. Where do I go from here?
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22-03-2023 07:06:53
Responses (1)
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Caitlyn_Ring
Hi @Noholn1. Try resetting your Doorbell by holding down the setup button in the Ring app for 20 seconds. After the reset is complete, then attempt the setup process again. If the Doorbell Pro is not responsive, you'll want to check the wiring and verify that the Pro Power Kit is properly installed. If everything looks to be wired correctly, and the Doorbell is still not responding, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-03-2023 06:55:49
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