Power Supply

Hi all - i am sure there is an answer to this out there - have searched but nothing that answers it direct. i have a Ring Video Doorbell - it is installed with an adapter purchased from Amazon - LANMU Video doorbell power suppl - LANMU Power Adapter for Ring Video Doorbell. The mains is all working, I have attached it to the two rings inside and the device is still showing battery only. It was firmware updated immediately. any suggestions - as I say it has power - the power is there at the end but the device isnt picking it up… thoughts… mark

Hey @woots. Could you please reach out to our support team here for this concern? This is the best first step to follow after you’ve ensured your setup is functioning as it should, be reporting differently in the app. Our support team can isolate this further for you. :slight_smile: