I’ve had the Ring Doorbell Elite installed for almost two years. It’s powered by the PoE module and connected to my existing wired doorbell house chimes (2).
I’ve never had any problems during, and after, power outages.
Recently (approx past 6 months) I’ve noticed that after a power outage the chimes won’t be triggered once the Ring Doorbell button is pressed. My mobile apps will detect the button press, my Echo will announce the press, but the chime won’t emit any sounds.
I have tried power-cycling the PoE module and the Elite unit, but that doesn’t solve the issue.
I have tested voltage at the doorbell chime transformers and it’s between 16V and 18V.
The only way to restore the chime sound is by taking the Elite out of the wall, unplug the chime wires and plug them again.
It was fun to troubleshoot and re-wire it all after the first outage, but at my 6th power outage I’m tired of re-wiring my Elite to restore the chime sound.
Something obviously changed in the past 6 months or so.
Has anyone else experienced something similar? Any tips on what else to test to find the root cause of the issue?