Power light on static orange

Power light is staticly orange and dooesnt become green. No factory reset was atempted its the first time we turn on the base.

Hi @user31722. If your Alarm Base Station power light is stuck on orange and not turning green, try the following steps:

  • Check your Base Stations power cord to verify it has no damage, and also try plugging it into a different wall outlet.

  • Reboot your Base Station by Quickly pressing and releasing the reset button at the back of the device with a paper clip or similar tool. DO NOT PRESS AND HOLD THE RESET BUTTON DOWN LONGER THAN ONE SECOND TO AVOID FACTORY RESETTING THE DEVICE.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.