Power Level 1 but Transformer Voltage Poor

I had my Ring Door Pro 2 installed today by a licensed electrician. He told me he upgraded the transformer (to the one Ring sells) and while the door bell works I get a Poor Voltage reading in my App.

Any thoughts on what may be causing this and what I can do to fix it?


Using a licensed electrician was a great call, and power should be sufficient especially with a Ring transformer. Now that some time has passed, the voltage is hopefully showing a better reading.

If not, please ensure the Pro Power Kit was installed as described in the article below.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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