Ring Security Cameras

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J
Possible hardware issue: Battery stick up cam - dead area in lower right
wireless-security-cameras

Small lower right corner area has apparent dead screen. Nothing showing in picture.First installed about a week ago. Working well otherwise. Other 3 cams OK.Attachment.![Screenshot 2021-01-26 104515|690x449](upload://gh5AheNL4KLm2wQWiFoPRmdjnAc.jpeg)

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26-01-2021 16:51:51

Responses (1)

  • T

    Hi @jbiwer. Could explain your concern in a little more detail? I'm unsure if you are referring to the buttons in the bottom right not working or if this is a motion detection issue with that particular spot of the camera. If this is a concern of the buttons not working, can you try seeing if this will also happen on a different phone or tablet? You can also try removing the Ring app from your phone, reboot your phone, then reinstall it. This will ensure that your Ring app is running on the latest firmware and is optimally integrated will your phone. I hope this information helps!

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    29-01-2021 18:50:21

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