Hi
I have 2x Ring2 doorbell, 1x Ring Popup Cam, 1x Floodlight Cam plus extenders.
Everything has worked fine until I disabled the Disarm, Home, Away Mode. I have since added it back but the issue remains.
When a sensor is activated a popup shows on my mobile, in the past I could click the popup to go to view the item that caused the sensor to be activated. Now the popup shows but has the word ‘Snooze’ on it, I don’t want to snooze I want to be able to open the activated item and view when it was activated. When I click the popup it gives me the snooze time options.
I have checked the devices but cannot see why this is happening.
Device-1 Ring2 front door bell
Snooze is off
Ring/Record motion & Motion Notication are All On
Device-2 Ring2 back door bell
Snooze is off
Ring/Record motion & Motion Notication are All On
Device-3 Ring Stick up Cam - Sun Lounge
Snooze is off
Ring/Record motion & Motion Notication are All On
Device-4 Ring Floodlight Cam - Rear Garden
Snooze is off
Ring/Record motion & Motion Notication are All On
Help please, it is frustrating not to be able to click the popup and view the device that was activated.
Thanks in advance
Paul