Pop up message not connected to the internet

after the last update on my phone for the ring app I started to get this message on my phone every time i am in the ring app or view a video and close the app, it pops up saying "Youre not connected to the internet. Please try again after reconnecting" this is frustrating to say the least it pops up every 5 seconds until i go into my phone and physically close out the app completely considering I am not even on my wifi on my phone and it keeps popping up.