Poor video quality

I have 2 ring doorbells and neither one will give me a HD quality video image. I have great Wifi speeds and a mesh wifi system that gives me a good connection everywhere. I have also tried connecting in the same room as the router but I still dont get a good image. Any suggestions?

Hey @mharris10. Could you please share a video example of this poor quality? You can learn more about fixing poor video quality in our Ring Help Center Article here. Please note that if you have the Ring Video Doorbell, you will only be able to capture 720p HD, and not 1080p in comparison to the Ring Video Doorbell 2.